Panther Student ID Card

📸 Photo Submission

New students, faculty, and staff will receive an email with instructions and a secure link to upload their photo for their Panther Card.

✅ Photo Guidelines

Before uploading your photo, make sure:

• You’re facing forward and not too close to the camera

• The background is a solid color

• Both shoulders are visible

• You are the only person in the photo

• You’re not wearing a hat

• There are no filters, text, or logos covering your face

• You cannot use your driver’s license photo

🖼️ All ID cards are currently being generated and replaced remotely, so submitting your photo online is required.

 

 

🏢 Picking Up Your ID Card

You can pick up your Panther Card at:

• Residential Life & Housing, or

• The Campus Information Desk in Frame-Westerberg Commons

Be sure to submit your photo at least one week before arriving on campus so your card can be encoded for residence hall access.

🔐 You will not be able to move into your room without your ID card.

🔑 What Your Panther Card Is Used For

Your Panther Card grants access to:

• 📚 Library services – Check out books and materials

• 🏋️‍♂️ Campus facilities – Use equipment in the Commons, Sports Center, and Fitness Center

• 🏠 Residence halls – Card access to your building and room (If you live in Alexander House, Fesenmeyer, Rice, Dorn, or Reid-Coit, be sure to include your building and room number when entering your address)

• 🍽️ Dining – Use your meal plan, FLEX, or SHOP Dollars at dining locations

• 🎟️ Events – Entry to certain athletic events and student activities

• 🛍️ Campus purchases – Spend FLEX and SHOP Dollars at:

  • Vending machines

  • Panther Shop (food & beverage)

  • Hanley Library Café

  • Qdoba Café

  • Marilyn Horne Hall Café

  • Skip the line! Mobile ordering is available at the Commons Café, featuring QDOBA Mexican Eats — order ahead and pick up when it’s ready.

    • 👉 instructions for installing the App

• 🏫 Classroom access – For enrolled students in Duke Building classes only

💳 Add Funds to Shop Dollars

• Add cash at the PHIL station near the Dining Hall in the Frame-Westerberg Commons

• For credit/debit or other payment methods, visit Enrollment Services in the Hangar Building

⚠️ Lost or Expired Cards

ℹ️ Important Things to Know

• Your ID is valid for the entire time you're enrolled — no need to renew it annually.

• You can still eat in the dining hall if you’ve lost your ID — Metz keeps a list of meal plan participants.

  • If your card is missing for more than a couple of days, request a replacement to regain access to Shop and Flex funds.

• Your first Panther Card is free. Lost cards cost $25 and the fee will be charged to your student account.

  • For students, this will be billed to your student account

  • Visit Panther Services in the Frame-Westerberg Commons to request a new ID

  • If your card is lost, Panther Services will check for unauthorized use before deactivating it.

  • Once a new card is printed, your old one is deactivated and can’t be used.

  • If your magstripe is damaged, you can request a free replacement (with the damaged card returned) by emailing rds54@pitt.edu

  • 📬 Your replacement card will be placed in your student mailbox in a cream-colored envelope. Return the damaged card in the same envelope to the mail clerk, who will pass it along to Panther Services.

• Faculty and staff with cards expiring within 30 days may request a new card using their current photo by emailing rds54@pitt.edu

Students can check their meal plan, FLEX, and SHOP Dollar balances using the eAccounts portal.
👉 Learn more about using eAccounts here.

Skip the line! Mobile ordering is available at the Commons Café, featuring QDOBA Mexican Eats — order ahead and pick up when it’s ready.

👉 instructions for installing the App

❗ My Card Isn’t Working

If you're having trouble using your Panther Card for dining, building access, purchases, or any other service, CTM Services is here to help.

📧 Email upbhelpdesk@pitt.edu to open a help ticket.

Be sure to include as much detail as possible, including:

• Your name and student ID number

• The date, time, and location where the issue occurred

• A brief description of the problem

We'll investigate the issue and get back to you as soon as possible.