Principles of Mediation for Workplace Conflict
Thursday, October 10, 2019 9:00 AM
Warren Forest Hi-Ed Council, Warren
Learn how the fundamentals of mediation can be applied to the conflicts that occur in most workplaces. We’ll review the process of mediation and various ideas, tools and techniques that allow for successful conflict management. We’ll also discuss how
to address difficult people and varying cultural differences in the context of workplace disputes. Topics covered include conflict type, perception and differences, background and starting-point considerations, short-term and long-term solutions,
and mediation examples. You will learn how to apply the fundamentals of mediation to resolve your disputes. This course is perfect for HR managers, operation managers, team leaders, executives and other staff members who are working in teams.