Frequently Asked Questions

  • student with laptop

    • WHAT IS THE BEST CELL PHONE SERVICE FOR THE CAMPUS?
    • CAN I CONNECT MY COMPUTER TO THE PITT NETWORK IN MY ON-CAMPUS APARTMENT?
    • DO YOU HAVE WIRELESS NETWORK CAPABILITY?
    • HOW DO I GET MY PITT-BRADFORD COMPUTER ACCOUNT INFORMATION?
    • IF MY COMPUTER HAS A PROBLEM WHAT DO I DO?
    • I FORGOT MY PASSWORD. CAN YOU TELL ME WHAT IT IS?
    • ARE THERE ANY COMPUTER DISCOUNTS AVAILABLE THROUGH PITT-BRADFORD?
    • HOW CAN I CHANGE MY UNIVERSITY OF PITTSBURGH NETWORK ACCOUNT PASSWORD?
    • CAN I ACCESS MY STUDENT RECORDS VIA THE WEB?
    • CAN I PAY MY BILL VIA THE WEB?
    • WHAT IS MULTIFACTOR AUTHENTICATION (MFA) AND HOW DO I USE IT?
    • WHAT DEVICES CAN I USE FOR MULTIFACTOR AUTHENTICATION?
    • REGISTERING THE DUO MOBILE APP (FOR SMARTPHONES AND TABLETS) FOR MULTIFACTOR AUTHENTICATION
    • REGISTERING A LANDLINE PHONE, OR OTHER DEVICE, FOR MULTIFACTOR AUTHENTICATION
    • OBTAINING A KEY FOB (HARDWARE TOKEN) FOR MULTIFACTOR AUTHENTICATION

    AT&T and Verizon Wireless have placed cellular sites on campus. We have excellent cellular reception for AT&T and Verizon customers within all areas on campus.     

    Yes. Pitt-Bradford operates a ResNet program offering each resident student a network port within the residence halls. If you choose to plug your computer into the network, you will need at least a 10/100 Mbps twisted pair network card (standard on most modern computer) and a 25 foot CAT 5e (or better) network cable. ResNet is also available via a wireless connection throughout all the dorms.    

    Yes. We have wireless capability throughout the entire campus. Using your Pitt username and password, getting connected is a breeze.   

    When you are admitted into a program at Pitt-Bradford an e-mail will be sent to the personal e-mail address you provided in the admissions information with instructions on activating your account and obtaining your logon ID and password.  If you do not see this e-mail, check your spam or junk e-mail folders.  Otherwise, you will need to call the University's Help Desk at 412-624-HELP(4357).

     

    CTM Services assists students with general computing problems on a free, first-come, first-serve basis. We do not stock or sell replacement parts. If we find a hardware problem the student is responsible for acquiring the replacement part from an outside vendor. We may request proof of ownership for software installations. Due to the number of very dynamic issues our office deals with we are often unable to accurately indicate how long it may take to fix a problem

    • Virus/Spyware removal
    • OS Upgrades/Installs
    • Software Installs
    • Hardware Maintenance and Upgrades (user's must pay for replacement hardware)
    • Other computer related issues       

     

    No. But, it can be changed. You will need to call the University's helpdesk at 412-624-HELP(4357).   

    Yes. The University offers computer discounts through the following vendors: 

    • Dell
    • Lenovo
    • Apple

     

    It is recommended that you check each vendor's current incentives to make sure they do not exceed the University's discount rate Visit www.pitt.edu/computer for more details 

     

    From within your favorite web browser, go to http://accounts.pitt.edu. After you login to this page you will see an option named “Change account password.” Click on this item to change your account password. If you can't remember your password, you will need to call the University's helpdesk at 412-624-4357  

    Yes. Go to https://my.pitt.edu. You will need to login with your Pitt username and password. From this site you can access class schedule, grades, eBill and payment information. Select “My Communities,” then “Student Services.”    

    Yes. Go to http://my.pitt.edu. You can pay your bill or grant permission for parents, guardians, or others to view and/or pay your bill.  You also have an option to pay your account with American Express, MasterCard, or Discover. Avoid waiting in line to pay your bill and pay by mail or over the web!    

    Multifactor authentication, provided by Duo Security, adds another layer of security to your online accounts when using Pitt Passport by requiring two “factors” to verify your identity when you log in to a service: something you know (such as your password) and something only you have (such as your mobile phone, on which you will receive a login confirmation notice).

    New users are directed to a “Start Setup” process upon first login to Pitt Passport.

    Device options: Smartphone, Tablet, Cell Phone, Landline Phone, Hardware Token (FOB)

    Authentication options:

    Send me a Push: (Smartphone or Tablet)

    Install the Duo Mobile App from the Pitt App Store, Google Play (Android devices), the Apple Store (iOS devices), or the Microsoft Store (Windows devices).

    Call Me: (Any Phone)

    Answer call and press 1

    Enter a Passcode: (Smartphone, Tablet, Cell Phone, or Hardware Token)

    Enter passcode that is generated from Duo Mobile App, a text message, or a hardware token.

    For instructions, click the link and scroll down to Step 2.

    https://www.technology.pitt.edu/services/multifactor-authentication-pitt#mfa_getstarted

    • Login to My Pitt at https://my.pitt.edu.
    • Click on the Profile button on the top right.
    • Click on the Manage Your Account button in the middle.
    • Click the Login & Security drop down at the top.
    • Click Add/Manage Pitt Passport Devices and complete the steps.

    You can request a hardware token (a physical device that generates a passcode when you press a button).

    See CTM services in room 112 Fisher Hall