The Division of Continuing Education and Regional Development will offer two classes on operational excellence in both St. Marys and Bradford this month.
Operational excellence is a model of organizational leadership that emphasizes continuous improvement, teamwork and problem solving throughout an organization by focusing on customer needs and employee empowerment.
The model encourages focusing management attention toward sustainable improvement of organizational performance.
Two separate sessions will be held in each city. Participants may attend one or both sessions. Continental breakfast will be provided.
Session 1, Introduction to Operational Excellence, will be held from 8:30 a.m. to noon Feb. 16 at the Community Education Center of Cameron and Elk Counties in St. Marys and from 8:30 a.m. to noon Feb. 18 in Room 200 of the Seneca Building at 2 Main St. in downtown Bradford.
The first session will outline the framework for operational excellence and explore necessary conditions to transform an organization and give it a competitive edge in the marketplace. The session will also investigate the conflicts that traditional metrics create within organizations and will introduce the metrics needed to change behaviors and achieve breakthrough results.
Session 2, Lessons in Synchronous Flow for Operations, will take place from 8:30 a.m. to noon Feb. 23 at the CEC in St. Marys and from 8:30 a.m. to noon Feb. 25 at the Seneca Building in Bradford.
The second session will be a hands-on simulation that will introduce the concepts of synchronous flow and evaluate the different methods for managing operations.
The cost for each class is $40. For more information or to register for any of the classes, contact the Pitt-Bradford Division of Continuing Education and Regional Development at (814)362-5078 or email@example.com.
For disability needs related to the courses, contact the Pitt-Bradford Office of Disability Resources and Services at (814)362-7609 or firstname.lastname@example.org.