Technology Services

We have great resources on campus. But in order to get connected, you need to have an account with a user name and password. This will allow you to have an email account and access our wireless network.

Student Technology FAQ - A one stop resource for all your Technology Needs

Download the handy CTM Quick Reference Guide.

Accounts - The key to your best experience on campus.

Wireless PittNet- Set up your wireless devices so you can stay connected anywhere on campus.

Guest WiFi - Setup WiFi access for guests on campus.

MyPitt - Your one-stop source for access to your online University services & resources (grades, schedules, online registration)

ResNet - Get connected properly from your residence hall.

Directory Services - Find a faculty or staff member.

We're here to make sure you get connected to our resources so you get the most out of your campus experience.

Technology Help Request
Facilities Help Request
RESNET Information (Residential Network for On-Campus Housing)
Help Documentation
Print Quota Information
Wireless Information
Multifactor Authentication (Protect your PITT account)
Computer Requirements
Computer Discounts
Free and Reduced Software
Cloud Storage
Canvas (Learning Management System)
My.pitt.edu (Student Portal)
For online help pages go to https://www.technology.pitt.edu/help-desk/how-to-documents/help-pages.

Request Technical Support from CTM to report a problem, request hardware, software, media services, telephone, ResNET, wireless services, reserve a computing lab, manage distribution lists, or ask a question.

Paper Request

Report a Problem to Facilities Management

Facilities & Hours

Calc	Location	Hours	Phone #
Fisher	110 Fisher Hall	Open when building is open see facilities hours.
Swarts	106 Swarts Hall	Open when building is open see facilities hours.
Hanley Library	First Floor	Open when building is open see Library Hours	814-362-7610
Sport and Fitness Center	158 Sport and Fitness Center	Open when building is open see facilities hours.
Duke Engineering and Information Technology Building	220 Duke	Open when building is open see facilities hours.

Multimedia Classrooms

All classrooms are equipped with:
- Internet Access
- Computer With DVD Player
- Multimedia Station
- Laser Projector
- Webcam and Microphone
- Audio System

Reserve a Computing Lab

Wifi Printing

TECH FAQ:

AT&T and Verizon Wireless have placed cellular sites on campus. We have excellent cellular reception for AT&T and Verizon customers within all areas on campus. Other carriers may use AT&T and/or Verizon Wireless for service. Please verify coverage with your carrier.

Yes. Pitt-Bradford operates a ResNet program offering each resident student a network port within the residence halls. If you choose to plug your computer into the network, you will need at least a 10/100 Mbps twisted pair network card (standard on most modern computer) and a 25 foot CAT 5e (or better) network cable. ResNet is also available via a wireless connection throughout all the dorms. Please visit our ResNet page for more information and instructions for connecting.

Yes. We have wireless capability throughout the entire campus. Using your Pitt username and password, getting connected is a breeze. Please visit our ResNet page for more information on connecting.

When you are admitted into a program at Pitt-Bradford an e-mail will be sent to the personal e-mail address you provided in the admissions information with instructions on activating your account and obtaining your logon ID and password. If you do not see this e-mail, check your spam or junk e-mail folders. Otherwise, you will need to call the University's Help Desk at 412-624-HELP(4357).

CTM Services assists students with general computing problems on a free, first-come, first-serve basis. We do not stock or sell replacement parts. If we find a hardware problem the student is responsible for acquiring the replacement part from an outside vendor. We may request proof of ownership for software installations. Due to the number of very dynamic issues our office deals with we are often unable to accurately indicate how long it may take to fix a problem

Virus/Spyware removal
OS Upgrades/Installs
Software Installs
Hardware Maintenance and Upgrades (user's must pay for replacement hardware)
Other computer related issues

Please note that while we can help you diagnose the issue, CTM Services does not repair cell phones.

No. But, it can be changed. If you set your password reset question, you can Reset Your Password Online. Otherwise, you will need to call the University's helpdesk at 412-624-HELP(4357).

Yes. The University offers computer discounts through the following vendors:

Dell
Lenovo
Apple

It is recommended that you check each vendor's current incentives to make sure they do not exceed the University's discount rate Visit https://www.pitt.edu/computer-discounts for more details.

From within your favorite web browser, go to https://accounts.pitt.edu. After you login to this page you will see an option named “Change account password.” Click on this item to change your account password. If you can't remember your password, you will need to call the University's helpdesk at 412-624-4357.

Yes. Go to https://my.pitt.edu. You will need to login with your Pitt username and password. From this site you can access class schedule, grades, eBill and payment information. Select “My Communities,” then “Student Services.”

Yes. Go to https://payments.pitt.edu . You can pay your bill or grant permission for parents, guardians, or others to view and/or pay your bill. You also have an option to pay your account with Visa, MasterCard, or Discover. Avoid waiting in line to pay your bill and pay by mail or over the web!

Multifactor authentication, provided by Duo Security, adds another layer of security to your online accounts when using Pitt Passport by requiring two “factors” to verify your identity when you log in to a service: something you know (such as your password) and something only you have (such as your mobile phone, on which you will receive a login confirmation notice).

New users are directed to a “Start Setup” process upon first login to Pitt Passport.

Device options: Smartphone, Tablet, Cell Phone, Landline Phone, Hardware Token (FOB)

Authentication options:

Send me a Push: (Smartphone or Tablet)

Install the Duo Mobile App from the Pitt App Store, Google Play (Android devices), the Apple Store (iOS devices), or the Microsoft Store (Windows devices).

Call Me: (Any Phone)

Answer call and press 1

Enter a Passcode: (Smartphone, Tablet, Cell Phone, or Hardware Token)

Enter passcode that is generated from Duo Mobile App, a text message, or a hardware token.

For instructions, click the link and scroll down to Step 2.

https://www.technology.pitt.edu/services/multifactor-authentication-pitt#mfa_getstarted