Frequently Asked Questions


    • WHAT IS THE BEST CELL PHONE SERVICE FOR THE CAMPUS?
    • CAN I CONNECT MY COMPUTER TO THE PITT NETWORK IN MY ON-CAMPUS APARTMENT?
    • DO YOU HAVE WIRELESS NETWORK CAPABILITY?
    • HOW DO I GET MY PITT-BRADFORD COMPUTER ACCOUNT INFORMATION?
    • IF MY COMPUTER HAS A PROBLEM WHAT DO I DO?
    • I FORGOT MY PASSWORD. CAN YOU TELL ME WHAT IT IS?
    • ARE THERE ANY COMPUTER DISCOUNTS AVAILABLE THROUGH PITT-BRADFORD?
    • HOW CAN I CHANGE MY UNIVERSITY OF PITTSBURGH NETWORK ACCOUNT PASSWORD?
    • CAN I ACCESS MY STUDENT RECORDS VIA THE WEB?
    • CAN I PAY MY BILL VIA THE WEB?

    AT&T and Verizon Wireless have placed cellular sites on campus. We have excellent cellular reception for AT&T and Verizon customers within all areas on campus.     

    Yes. Pitt-Bradford operates a ResNet program offering each resident student a network port within the residence halls. If you choose to plug your computer into the network, you will need at least a 10/100 Mbps twisted pair network card (standard on most modern computer) and a 25 foot CAT 5e (or better) network cable. ResNet is also available via a wireless connection throughout all the dorms.    

    Yes. We have wireless capability throughout the entire campus. Using your Pitt username and password, getting connected is a breeze.   

    When you are admitted into a program at Pitt-Bradford your logon ID and password will be automatically mailed to your permanent home address. If you cannot locate this information, you will need to call the University's Help Desk at 412-624-HELP(4357) so that your password can be reset   

    CTM Services assists students with general computing problems on a free, first-come, first-serve basis. We do not stock or sell replacement parts.If we find a hardware problem the student is responsible for acquiring the replacement part from an outside vendor. We may request proof of ownership for software installations. Due to the number of very dynamic issues our office deals with we are often unable to accurately indicate how long it may take to fix a problem

    • Virus/Spyware removal
    • OS Upgrades/Installs
    • Software Installs
    • Hardware Maintenance and Upgrades (user's must pay for replacement hardware)
    • Other computer related issues       

     

    No. But, it can be changed. You will need to call the University's helpdesk at 412-624-HELP(4357).   

    Yes. The University offers computer discounts through the following vendors: 

    • Dell
    • Lenovo
    • Apple

     

    It is recommended that you check each vendor's current incentives to make sure they do not exceed the University's discount rate Visit www.pitt.edu/computer for more details 

     

    From within your favorite web browser, go to http://accounts.pitt.edu. After you login to this page you will see an option named “Change account password.” Click on this item to change your account password. If you can't remember your password, you will need to call the University's helpdesk at 412-624-4357  

    Yes.Go to http://my.pitt.edu . You will need to login with your Pitt username and password. From this site you can access class schedule, grades, eBill and payment information. Select “My Communities,” then “Student Services.”    

    Yes. Go to http://my.pitt.edu. You can pay your bill or grant permission for parents, guardians, or others to view and/or pay your bill.  You also have an option to pay your account with American Express, MasterCard, or Discover. Avoid waiting in line to pay your bill and pay by mail or over the web!