ResNet - Frequently Asked Questions

 

 Frequently Asked Questions (FAQs):

WHAT KIND OF COMPUTERS DOES PITT-BRADFORD HAVE AND WHERE ARE THEY?

Our campus has mostly Windows 7 based machines, however we do have a couple of Macintosh computers in rooms Fisher Hall 110 and 113 and Swarts Hall 106.  The Blaisdell Hall lab is primarily strictly Macintosh computers and is used for art and communications arts classes but is available for student use.  Check door for specific availability. Hanley Library, Fisher Hall 110, Fisher Hall 113, Swarts Hall 106, and Sports & Fitness Center 158 are avail­able with about 118 up to date computers.  Fisher Hall 110, Swarts Hall 106 and Sports and Fitness Center 158 have classes held in them and are occasionally unavailable.  Swarts Hall 106 is open 24 hours a day, seven days a week.  Check doors for specific availability.

WHAT IS THE BEST CELL PHONE SERVICE FOR THE CAMPUS? 

AT&T and Verizon Wireless have placed cellular sites on campus.  We have excellent cellular reception for AT&T and Verizon customers within all areas on campus.

CAN I CONNECT MY COMPUTER TO THE PITT NETWORK IN MY ON-CAMPUS APARTMENT? 

Yes. Pitt-Bradford operates a ResNet program offering each resident student a network port within the residence halls.  If you choose to plug your computer into the network, you will need at least a 10/100 Mbps twisted pair network card (standard on most modern computer) and a 25 foot CAT 5e (or better) network cable. ResNet is also available via a wireless connection throughout all the dorms.

DO YOU HAVE WIRELESS NETWORK CAPABILITY? 

Yes.  We have wireless capability throughout the entire campus. Using your Pitt username and password,  getting connected is a breeze.

HOW DO I GET MY PITT-BRADFORD COMPUTER ACCOUNT INFORMATION? 

When you are admitted into a program at Pitt-Bradford your logon ID and password will be automatically mailed to your permanent home address.  If you cannot locate this information, you will need to call the University’s Help Desk at 412-624-HELP(4357) so that your password can be reset.

IF MY COMPUTER HAS A PROBLEM WHAT DO I DO?

CTM Services assists students with general computing problems on a free, first-come, first-serve basis.  We do not stock or sell replacement parts.  If we find a hardware problem the student is responsible for acquiring the replacement part from an outside vendor.  We may request proof of ownership for software installations.  Due to the number of very dynamic issues our office deals with we are often unable to accurately indicate how long it may take to fix a problem.

  • Virus/Spyware removal
  • OS Upgrades/Installs
  • Software Installs
  • Hardware Maintenance and Upgrades (user's must pay for replacement hardware)
  • Other computer related issues

I FORGOT MY PASSWORD. CAN YOU TELL ME WHAT IT IS? 

No.  But, it can be changed. You will need to call the University’s helpdesk at 412-624-HELP(4357).

ARE THERE ANY COMPUTER DISCOUNTS AVAILABLE THROUGH PITT-BRADFORD? 

Yes. The University offers computer discounts through the following vendors:

  • Dell
  • Lenovo
  • Apple

It is recommended that you check each vendor’s current incentives to make sure they do not exceed the University’s discount rate.

Visit www.pitt.edu/computer for more details

HOW CAN I CHANGE MY UNIVERSITY OF PITTSBURGH NETWORK ACCOUNT PASSWORD? 

From within your favorite web browser, go to http://accounts.pitt.edu.  After you login to this page you will see an option named “Change account password.”  Click on this item to change your account password.  If you can’t remember your password, you will need to call the University’s helpdesk at 412-624-4357

CAN I ACCESS MY STUDENT RECORDS VIA THE WEB? 

Yes.  Go to http://my.pitt.edu.  You will need to login with your Pitt username and password.  From this site you can access class schedule, grades, eBill and payment information.  Select “My Communities,” then “Student Services.” 

CAN I PAY MY BILL VIA THE WEB? 

Yes. Go to http://my.pitt.edu. You can pay your bill or grant permission for parents, guardians, or others to view and/or pay your bill.  You also have an option to pay your account with American Express, MasterCard, or Discover.  Avoid waiting in line to pay your bill and pay by mail or over the web!